Lifetime Guarantee
At Neotrek, we believe comfort, support, and performance shouldn’t come with compromise—especially for those living with foot anatomy differences. That’s why we stand by our socks with a lifetime guarantee against manufacturing defects.
What does "Lifetime Guarantee" mean?
If your Neotrek socks show a defect in materials or workmanship, we’ll gladly replace them with the same style and size—if available—or a comparable product if that style is no longer offered. In select cases, store credit may be issued.
Our socks are made from sustainable, high-quality materials designed for everyday life. However, all fibers have a natural lifespan. Products that have worn down due to normal use over time will not qualify under this policy.
What’s Covered:
- Manufacturing defects
- Faulty stitching or construction
- Premature breakdown not caused by regular wear
What’s Not Covered:
- General wear and tear from regular use
- Damage caused by misuse, accidents, improper care, or natural disasters
- Products purchased from unauthorized resellers
How to Make a Claim:
Please email our team at hello@neotrekfootwear.com with:
- A copy of your receipt or order confirmation
- A brief description of the issue
- Photos clearly showing the defect
Once reviewed, we’ll walk you through the next steps.
This guarantee applies only to original purchases made through NeotrekFootwear.com, Amazon.com (from our official store), or authorized Neotrek resellers.