Terms of service

Last updated: October 17, 2026

Agreement to These Legal Terms

These Terms of Service (“Legal Terms”) are an agreement between you and Neotrek Footwear, Inc. (“Neotrek,” “Company,” “we,” “us,” or “our”). Neotrek Footwear, Inc. is located at P.O. Box 14152, Irvine, CA 92623, United States.

These Legal Terms apply to your access to and use of https://www.neotrekfootwear.com and any related products or services that link to these terms (collectively, the “Services”).

Neotrek offers adaptive footwear and accessories, including Truer-Fit™ Socks and custom-fit shoes, designed for people with differing foot anatomies. Our products and services may use sustainable materials and 3D scanning technology to support comfort and fit.

You can contact us by phone at (855) 636-8735, by email at shop@neotrekfootwear.com, or by mail at the address above.

By accessing or using the Services, you confirm that you have read and agree to these Legal Terms. If you do not agree, do not use the Services.

Additional terms or documents posted on the Services are incorporated into these Legal Terms by reference. We may revise these Legal Terms from time to time. We will update the “Last updated” date when we do. Your continued use of the Services after revised terms are posted means you accept the revised terms.

You are responsible for reviewing these Legal Terms periodically. The Services are intended for people who are at least 18 years old. People under 18 may not use or register for the Services.

We recommend that you save or print a copy of these Legal Terms for your records.

1. Our Services

Information provided through the Services is not intended for distribution or use where doing so would violate local law or subject us to a registration requirement. If you access the Services from another location, you are responsible for complying with applicable local laws.

The Services are not designed to meet industry-specific regulatory requirements such as HIPAA or FISMA. Do not use the Services where your use would require compliance with those laws. You may not use the Services in a way that violates the Gramm-Leach-Bliley Act.

2. Intellectual Property Rights

Our intellectual property

We own or license the intellectual property in the Services, including the source code, databases, software, functionality, website designs, text, photographs, graphics, audio, video, trademarks, service marks, and logos. These materials are protected by copyright, trademark, and other laws in the United States and other countries.

Content and marks are provided through the Services “as is” for your personal, noncommercial use, subject to these Legal Terms.

Your permitted use

If you comply with these Legal Terms, including the Prohibited Activities section, we grant you a limited, nonexclusive, nontransferable, revocable license to access the Services and download or print content you are authorized to access, solely for personal, noncommercial use.

Except as expressly allowed by these Legal Terms or with our prior written permission, you may not copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise use the Services, content, or marks for a commercial purpose.

For permission to use our content or marks, contact shop@neotrekfootwear.com. If we authorize you to reproduce or display any content, you must identify NeoTrek as its owner or licensor and keep any copyright or proprietary notices visible.

We reserve all rights not expressly granted. Any violation of our intellectual property rights is a material breach of these Legal Terms and may immediately end your right to use the Services.

Submissions and contributions

If you send us a question, comment, suggestion, idea, feedback, or other information about the Services (“Submission”), you assign to us all intellectual property rights in that Submission. We may use or distribute it for any lawful purpose, commercial or otherwise, without acknowledgment or compensation.

The Services may let you post or submit content such as text, photographs, videos, audio, comments, ratings, reviews, or other materials (“Contributions”). Publicly posted Submissions are also Contributions. Other users and third-party websites may be able to view your Contributions.

By posting a Contribution, you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid, nonexclusive license to use, reproduce, distribute, sell, publish, broadcast, display, perform, store, reformat, translate, excerpt, adapt, and otherwise exploit it for any purpose, including commercial and advertising purposes. This license includes the name, image, voice, company name, trademarks, logos, or other materials you provide with the Contribution.

You are responsible for your Submissions and Contributions. By sending or posting them, you confirm that:

• You will comply with the Prohibited Activities section and will not submit content that is unlawful, harassing, hateful, harmful, defamatory, obscene, abusive, discriminatory, threatening, sexually explicit, false, inaccurate, deceitful, or misleading.
• To the extent permitted by law, you waive moral rights in the content.
• The content is original to you or you have the rights and permissions needed to submit it and grant the licenses described here.
• The content is not confidential.

You are responsible for losses we incur because you breach these requirements, violate a third party’s intellectual property rights, or violate applicable law.

We are not required to monitor Contributions. We may edit, remove, re-categorize, or refuse Contributions at any time if we believe they are harmful or violate these Legal Terms. We may also suspend or disable an account or report conduct to the authorities.

Copyright infringement

We respect the intellectual property rights of others. If you believe content on or through the Services infringes a copyright you own or control, notify us using the contact details in the Contact Us section. We may send a copy of your notice to the person who posted or stored the material.

You may be liable for damages if you knowingly make material misrepresentations in a copyright notice. If you are unsure whether material infringes your copyright, consider seeking legal advice before submitting a notice.

3. User Representations

By using the Services, you represent and agree that:

• Information you provide when registering is true, accurate, current, and complete, and you will keep it updated.
• You have legal capacity to agree to these Legal Terms.
• You are at least 18 years old.
• You will not access the Services through bots, scripts, or other automated or nonhuman means.
• You will not use the Services for an unlawful or unauthorized purpose.
• Your use of the Services will comply with applicable laws and regulations.

If information you provide is untrue, inaccurate, outdated, or incomplete, we may suspend or terminate your account and refuse current or future use of the Services.

4. User Registration

You may need to register to use certain Services. Keep your password confidential. You are responsible for activity through your account and password.

We may remove, reclaim, or change a username if we consider it inappropriate, obscene, or objectionable.

5. Products

We make reasonable efforts to display product colors, features, specifications, and details accurately. We do not guarantee that product information will always be accurate, complete, reliable, current, or error-free. Your screen may not display product colors or details accurately.

Products are subject to availability. We do not guarantee that a product will be in stock. We may discontinue products at any time and may change prices.

6. Purchases and Payment

The payment methods available through the Services may include Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, Meta Pay, and Google Pay.

You agree to provide current, complete, and accurate purchase and account information. You agree to update account and payment details, including your email address, payment method, and card expiration date, so we can complete transactions and contact you when needed.

Prices are in U.S. dollars. Applicable sales tax and shipping fees will be added as shown at checkout. We may change prices at any time and may correct pricing errors, even after payment has been requested or received.

You authorize us to charge your selected payment method for the purchase price and applicable shipping fees when you place your order.

We may refuse an order. We may limit or cancel quantities purchased per person, household, or order, including orders associated with the same account, payment method, billing address, or shipping address. We may limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

7. Returns and Refunds

Please review our current Return Policy and Refund Policy before making a purchase:

Return Policy:
https://neotrekfootwear.com/pages/return-policy

Refund Policy:
https://neotrekfootwear.com/policies/refund-policy

8. Prohibited Activities

You may use the Services only for their intended purpose. You may not use the Services for commercial activities unless we have specifically approved them.

You agree not to:

• Systematically retrieve content or data from the Services to create a collection, database, or directory without our written permission.
• Trick, defraud, or mislead us or other users, including to obtain account passwords or other sensitive information.
• Circumvent, disable, or interfere with security features or features that restrict copying or use of content.
• Disparage, tarnish, or harm us or the Services.
• Use information obtained through the Services to harass, abuse, or harm another person.
• Improperly use our support services or submit false reports of abuse or misconduct.
• Use the Services in violation of applicable law.
• Frame or link to the Services without authorization.
• Upload or transmit viruses, Trojan horses, spam, or other material that interferes with another person’s use of the Services or alters their operation.
• Use automated systems to send comments or messages, mine data, or gather or extract information.
• Remove copyright or other proprietary notices from content.
• Impersonate another person or use another user’s username.
• Upload or transmit tracking or information-collection mechanisms, including clear GIFs, pixels, web bugs, cookies, spyware, or similar mechanisms.
• Interfere with, disrupt, or place an unreasonable burden on the Services or connected networks.
• Harass, intimidate, annoy, or threaten our employees or agents.
• Bypass measures intended to prevent or restrict access to the Services.
• Copy or adapt software used by the Services, including HTML, JavaScript, PHP, or other code.
• Reverse engineer, decompile, or disassemble software used by the Services, except where applicable law permits.
• Use or distribute automated systems such as spiders, robots, scrapers, or offline readers, except for standard search-engine or browser use.
• Use a buying or purchasing agent to make purchases through the Services.
• Collect usernames or email addresses to send unsolicited messages or create accounts through automated means or false pretenses.
• Use the Services or content to compete with us or for a revenue-generating commercial enterprise.
• Use the Services to advertise or offer goods and services.
• Sell or transfer your profile.

9. User-Generated Contributions

The Services may allow you to post or submit content such as text, writing, video, audio, photographs, graphics, comments, suggestions, or personal information.

Contributions may be visible to other users and third-party websites. Treat anything you post as nonconfidential and nonproprietary.

By posting a Contribution, you represent and warrant that:

• Your Contribution and its use through the Services do not infringe another person’s intellectual property or other rights.
• You own the Contribution or have the rights, permissions, and releases needed to submit it and authorize its use.
• You have written permission from each identifiable person whose name or likeness appears in the Contribution.
• Your Contribution is not false or misleading.
• Your Contribution is not unsolicited advertising, promotional material, a pyramid scheme, chain letter, spam, mass mailing, or other solicitation.
• Your Contribution is not obscene, violent, harassing, libelous, slanderous, or otherwise objectionable.
• Your Contribution does not ridicule, intimidate, abuse, harass, threaten, or promote violence against anyone.
• Your Contribution complies with applicable laws and does not violate another person’s privacy or publicity rights.
• Your Contribution does not include material prohibited by laws protecting children.
• Your Contribution does not contain offensive comments about race, national origin, gender, sexual orientation, disability, or religion.
• Your Contribution does not violate these Legal Terms or link to content that does.
• A violation of these requirements may result in suspension or termination of your right to use the Services.

10. Contribution License

By posting a Contribution, you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid, nonexclusive license to host, use, copy, reproduce, disclose, publish, broadcast, display, perform, reformat, translate, transmit, excerpt, distribute, archive, cache, sell, and resell it, and to create derivative works from it or include it in other works, for any purpose, including commercial or advertising purposes.

This license applies in all media formats and channels, whether now known or developed later. It includes use of your name, company name, trademarks, service marks, trade names, logos, image, and voice that you provide with the Contribution. You waive moral rights in your Contributions to the extent permitted by law.

You retain ownership of your Contributions and any intellectual property rights in them. We are not responsible for statements or representations in Contributions you provide. You are responsible for your Contributions and agree not to hold us responsible or bring a claim against us concerning them.

We may edit, redact, re-categorize, pre-screen, or delete Contributions at our discretion, at any time and without notice. We are not required to monitor Contributions.

11. Guidelines for Reviews

If the Services allow reviews or ratings, you agree that:

• Your review is based on firsthand experience.
• Your review does not contain abusive, hateful, racist, discriminatory, or offensive language.
• Your review does not refer to illegal activity or make conclusions about the legality of conduct.
• You are not affiliated with a competitor when posting a negative review.
• Your review is not false or misleading.
• You are not organizing a campaign to encourage others to post positive or negative reviews.

We may accept, reject, or remove reviews at our discretion. We are not required to screen or remove reviews. Reviews are not endorsed by us and may not reflect our views or those of our affiliates or partners. We are not liable for reviews or claims, liabilities, or losses arising from them.

By posting a review, you grant us a perpetual, worldwide, royalty-free, fully paid, assignable, sublicensable, nonexclusive license to reproduce, modify, translate, transmit, display, perform, and distribute the review content.

12. Third-Party Websites and Content

The Services may link to third-party websites or include third-party articles, photographs, text, graphics, software, or other content.

We do not investigate or monitor third-party websites or content for accuracy, appropriateness, or completeness. We are not responsible for third-party websites or content, including their content, accuracy, privacy practices, or policies. Linking to or allowing use of third-party websites or content does not mean we endorse them.

If you leave the Services or use third-party content, you do so at your own risk, and these Legal Terms no longer govern your use of the third-party website or content. Review the terms and privacy practices of any third-party website or application you use.

Purchases made through third-party websites are between you and the relevant third party. We are not responsible for those purchases or for harm or loss related to third-party websites, content, products, or services.

13. Services Management

We may, but are not required to:

• Monitor the Services for violations of these Legal Terms.
• Take appropriate legal action against violations of law or these Legal Terms, including reporting conduct to law enforcement.
• Refuse, restrict, or disable access to Contributions or any part of the Services.
• Remove or disable files or content that are excessive in size or burdensome to our systems.
• Manage the Services to protect our rights and property and support their proper operation.

14. Privacy Policy

Please review our Privacy Policy:

https://neotrekfootwear.com/policies/privacy-policy

The Privacy Policy is incorporated into these Legal Terms. The Services are hosted in the United States. If you access the Services from another region, your information may be transferred to and processed in the United States, subject to the Privacy Policy and applicable law.

15. Copyright Infringements

If you believe material on or through the Services infringes a copyright you own or control, notify us using the contact information in the Contact Us section. We may send your notice to the person who posted or stored the material.

You may be liable for damages if you knowingly make material misrepresentations in a copyright notice. If you are unsure whether material infringes your copyright, consider seeking legal advice before submitting a notice.

16. Term and Termination

These Legal Terms remain in effect while you use the Services.

To the extent permitted by law, we may deny access to or use of the Services to any person, with or without notice, including for a breach of these Legal Terms or applicable law. We may terminate or suspend your use or participation in the Services or delete your account and content at any time, at our discretion.

If your account is terminated or suspended, you may not register or create another account under your name, a false or borrowed name, or another person’s name, even if you act on that person’s behalf. We may also take appropriate legal action.

17. Modifications and Interruptions

We may change or remove content from the Services at any time and may modify or discontinue all or part of the Services without notice. We are not obligated to update information on the Services and are not liable for a modification, price change, suspension, or discontinuance.

We cannot guarantee uninterrupted availability. Hardware, software, maintenance, or other issues may cause interruptions, delays, or errors. To the extent permitted by law, we are not liable for losses, damage, or inconvenience caused by downtime or discontinuance. These Legal Terms do not require us to maintain or support the Services or provide corrections, updates, or releases.

18. Governing Law

These Legal Terms and your use of the Services are governed by the laws of the State of California, without regard to its conflict-of-law principles.

19. Dispute Resolution

Informal negotiations

Before starting arbitration, you and NeoTrek agree to try to resolve a dispute related to these Legal Terms informally for at least 30 days, except for disputes excluded below. Informal negotiations begin when one party gives the other written notice of the dispute.

Binding arbitration

If informal negotiations do not resolve the dispute, it will be resolved by binding arbitration, except for disputes excluded below. By agreeing to arbitration, you understand that you give up the right to sue in court and have a jury trial, except where applicable law provides otherwise.

The arbitration will be conducted under the Commercial Arbitration Rules of the American Arbitration Association and, where applicable, its Supplementary Procedures for Consumer Related Disputes. Information about the AAA is available at https://www.adr.org.

Arbitration fees and the parties’ share of arbitrator compensation will be governed by the applicable AAA rules and applicable law. Arbitration may take place in person, through documents, by phone, or online. The arbitrator will issue a written decision. A statement of reasons is required if either party requests one. The arbitrator must follow applicable law.

Unless applicable AAA rules or law require otherwise, arbitration will take place in Orange, California. Either party may go to court to compel arbitration, stay court proceedings, or confirm, modify, vacate, or enter judgment on an arbitration award.

If a dispute proceeds in court rather than arbitration, it must be brought in the state or federal courts located in Orange, California. The parties consent to those courts’ jurisdiction and venue, subject to applicable law.

The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply to these Legal Terms.

To the extent permitted by law, a dispute related to the Services must be brought within one year after the claim arises.

If part of this dispute-resolution section is found illegal or unenforceable, the affected dispute will be decided by a court with jurisdiction, and the parties agree to that court’s jurisdiction.

Individual proceedings

To the extent permitted by law, arbitration is limited to disputes between you and Neotrek individually. Disputes may not be combined with other proceedings or brought as a class action or representative action.

Exceptions

The informal negotiation and arbitration requirements do not apply to disputes seeking to enforce or protect a party’s intellectual property rights, disputes involving allegations of theft, piracy, invasion of privacy, or unauthorized use, or claims for injunctive relief.

20. Corrections

The Services may contain typographical errors, inaccuracies, or omissions, including in product descriptions, pricing, and availability. We may correct errors, inaccuracies, or omissions and update information at any time without prior notice.

21. Disclaimer

The Services are provided “as is” and “as available.” You use the Services at your own risk. To the fullest extent permitted by law, we disclaim express and implied warranties related to the Services and your use of them, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

We do not warrant or represent that content on the Services or linked websites or applications is accurate or complete. To the fullest extent permitted by law, we are not responsible for:

• Errors or inaccuracies in content and materials
• Personal injury or property damage resulting from access to or use of the Services
• Unauthorized access to or use of our servers or information stored on them
• Interruptions or cessation of transmissions to or from the Services
• Bugs, viruses, or similar harmful material transmitted by a third party
• Errors or omissions in content or loss or damage resulting from use of content made available through the Services

We do not endorse or guarantee third-party products or services advertised or offered through the Services or linked websites. We are not responsible for transactions between you and third-party providers. Use your judgment and appropriate caution when purchasing products or services.

22. Limitations of Liability

To the fullest extent permitted by law, NeoTrek and its directors, employees, and agents will not be liable for indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, lost revenue, or loss of data, arising from your use of the Services, even if we were advised that such damages were possible.

To the fullest extent permitted by law, our total liability to you for any claim will not exceed the amount you paid to us, if any, during the six months before the event giving rise to the claim.

Some state and international laws do not allow certain warranty exclusions or liability limitations. If those laws apply to you, some of these limitations may not apply, and you may have additional rights.

23. Indemnification

You agree to defend, indemnify, and hold harmless NeoTrek, its subsidiaries and affiliates, and their officers, agents, partners, and employees from third-party claims, losses, damages, liabilities, and reasonable attorneys’ fees arising from:

• Your Contributions
• Your use of the Services
• Your breach of these Legal Terms
• Your breach of a representation or warranty in these Legal Terms
• Your violation of a third party’s rights, including intellectual property rights
• A harmful act toward another user with whom you connected through the Services

We may assume the exclusive defense and control of a matter subject to indemnification, at your expense. You agree to cooperate with that defense at your expense. We will use reasonable efforts to notify you of a covered claim, action, or proceeding after becoming aware of it.

24. User Data

We maintain data you transmit to the Services to operate the Services and information about your use of them. We perform routine backups, but you are responsible for data you transmit or data related to your activities using the Services.

To the extent permitted by law, we are not liable for loss or corruption of that data.

25. Electronic Communications, Transactions, and Signatures

Visiting the Services, emailing us, and completing online forms are electronic communications. You agree to receive communications electronically and agree that agreements, notices, disclosures, and other communications provided electronically satisfy legal requirements that they be in writing.

You agree to use electronic signatures, contracts, orders, and records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or through the Services.

To the extent permitted by law, you waive requirements for original signatures, delivery or retention of nonelectronic records, or payments or credits by nonelectronic means.

26. SMS Text Messaging

Opting out

To stop receiving SMS messages from us, reply STOP to a message. You may receive a message confirming your opt-out.

Message and data rates

Message and data rates may apply to messages sent or received. Your carrier and mobile plan determine the rates.

Support

For help with SMS communications, email shop@neotrekfootwear.com or call (855) 636-8735.

27. California Users and Residents

If a complaint is not satisfactorily resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs:

1625 North Market Blvd., Suite N 112
Sacramento, California 95834
Phone: (800) 952-5210 or (916) 445-1254

28. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services make up the entire agreement between you and NeoTrek concerning the Services.

Our failure to enforce a right or provision does not waive that right or provision. These Legal Terms apply to the fullest extent permitted by law. We may assign our rights and obligations.

We are not responsible for loss, damage, delay, or failure to act caused by circumstances beyond our reasonable control. If any provision is found unlawful, void, or unenforceable, that provision will be severed and the remaining provisions will remain in effect.

These Legal Terms do not create a joint venture, partnership, employment, or agency relationship between you and NeoTrek. You agree that these Legal Terms will not be interpreted against us because we drafted them. To the extent permitted by law, you waive defenses based on the electronic form of these Legal Terms or the absence of a handwritten signature.

29. Contact Us

To make a complaint or request further information about the Services, contact:

Neotrek Footwear, Inc.
P.O. Box 14152
Irvine, CA 92623
United States

Phone: (855) 636-8735
Email: shop@neotrekfootwear.com