Shipping policy

Last updated: October 17, 2026

Order Processing

We begin processing orders after they are placed. Processing and delivery times may vary. Shipping estimates begin once the carrier has received your order.

Shipping Within the United States

Free standard ground shipping is available on eligible U.S. orders with a merchandise subtotal of $49.99 or more. A $49.99 subtotal qualifies.

For eligible U.S. orders below $49.99, shipping options and rates are shown at checkout. USPS Ground Advantage rates start at $5. Delivery typically takes 7–10 business days after shipment. Rates and delivery estimates may vary based on package weight and destination.

Canada

We offer flat-rate shipping to Canada for $19.99. Available shipping options and eligible destinations are shown at checkout.

International Shipping

For destinations outside the United States and Canada, we offer flat-rate shipping for $29.99. Available shipping options and eligible destinations are shown at checkout.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the customer’s responsibility and are not included in our shipping rates unless stated otherwise.

Delivery Estimates and Delays

Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, customs processing, and other circumstances may affect delivery. If we learn of a significant delay, we will contact you with an update when possible.

Nothing in this policy limits consumer rights that apply under local law.

Returns

For information about returns and refunds, please see our Return Policy:
https://neotrekfootwear.com/pages/return-policy

Questions

Email shop@neotrekfootwear.com or call (855) 636-8735. You can also contact us at:
https://neotrekfootwear.com/pages/contact