Privacy policy
Last updated: October 17, 2026
Neotrek Footwear, Inc. (“Neotrek,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit neotrekfootwear.com, make a purchase, contact us, use a custom-footwear or fit-related service, or otherwise interact with us.
By using our services, you acknowledge this Privacy Policy. If you have questions, contact us at shop@neotrekfootwear.com.
1. Information We Collect
Information you provide
Depending on how you interact with us, we may collect:
- Name, email address, phone number, and mailing address
- Account usernames, passwords, and contact preferences
- Billing and shipping information
- Order history, products purchased, returns, and exchanges
- Information you provide when contacting customer support, responding to a survey, entering a contest, or communicating with us
- Payment information needed to complete a purchase. Payment information is processed by the payment providers available at checkout, such as Shopify or PayPal; those providers’ privacy practices apply to their processing.
- If you use a custom-fit or scanning feature, the foot scan images, measurements, fit information, or other details you choose to provide for that service
Information collected automatically
When you visit our website, we and service providers may automatically collect information such as your IP address, browser and device characteristics, operating system, language settings, referring URLs, approximate location, pages viewed, searches, and interactions with the website, advertisements, or emails.
We use cookies, pixels, and similar technologies. Our Cookie Policy describes the technologies currently identified on our website, including Shopify analytics, Google Analytics, Meta/Facebook tracking, Pinterest tracking, and related advertising or measurement tools. The specific tools in use may change.
Cookie Policy:
https://neotrekfootwear.com/pages/cookie-policy
Information from other sources
We may receive information from service providers that help us operate our store, process payments, prevent fraud, provide analytics, support advertising, or deliver customer service. The information received depends on the service and your settings or choices.
2. How We Use Information
We may use personal information to:
- Operate our website and provide products and services
- Create and manage customer accounts
- Process payments, fulfill orders, and manage shipping, returns, and exchanges
- Respond to questions and provide customer support
- Provide custom-fit products or services you request
- Maintain website security and prevent fraud or misuse
- Understand website and campaign performance and improve our products and services
- Send marketing communications where permitted by your preferences and applicable law
- Deliver, personalize, and measure advertising, subject to applicable consent and opt-out choices
- Comply with legal obligations and protect our rights
You may unsubscribe from marketing emails using the link in the email. You may opt out of marketing text messages by following the instructions in the message. We may still send transactional or service messages about your account, order, or support request.
3. Legal Grounds for Processing
Where applicable law requires a legal basis, we may process personal information:
- To perform a contract with you, such as fulfilling an order
- With your consent, which you may withdraw where permitted by law
- To meet legal obligations
- For legitimate business purposes, such as protecting our services, preventing fraud, improving our store, and measuring marketing, where those interests do not override your rights
- To protect someone’s vital interests in an emergency
For individuals in Canada, we rely on consent where required. Consent may be express or implied depending on the circumstances and applicable law. You may withdraw consent subject to legal or contractual restrictions.
4. How We Disclose Information
We may disclose personal information to service providers that help us operate our business. These may include providers for:
- E-commerce hosting, store operations, and analytics, including Shopify
- Payment processing, including payment options presented at checkout
- Shipping, fulfillment, and returns
- Customer support, forms, and communications
- Website security and fraud prevention
- Analytics, advertising, and campaign measurement, including tools identified in our Cookie Policy
These providers may process information on our behalf or according to their own privacy terms, depending on the service they provide.
We may also disclose information:
- When required by law or legal process
- To protect our rights, customers, or services
- In connection with a merger, financing, sale of assets, acquisition, or other business transaction
Cookies, pixels, and similar technologies used for analytics or targeted advertising may allow providers to receive information about your device, browser, and interactions with our website or advertisements. Depending on your location and the applicable law, some of these disclosures may be treated as “sharing” or targeted advertising. See the Cookie Policy and the privacy-rights sections below for available controls.
5. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, web beacons, and similar technologies for essential website functions, analytics, personalization, advertising, and campaign measurement.
You can manage nonessential cookie preferences through the cookie consent tools available on our website, where provided. You may also adjust your browser settings to block or delete cookies. Blocking certain cookies may affect website features.
For details about the cookies and tracking technologies identified on our website, their purposes, and available controls, see:
https://neotrekfootwear.com/pages/cookie-policy
Google Analytics provides an opt-out browser add-on at:
https://tools.google.com/dlpage/gaoptout
You can also review Google ad settings at:
https://adssettings.google.com
6. International Transfers
Neotrek is based in the United States. Our service providers may process or store information in the United States and other countries where they operate. Those countries may have privacy laws that differ from the laws where you live.
Where required by applicable law, we use appropriate safeguards for international transfers. Information about safeguards used for a particular transfer may be requested by contacting us.
7. How Long We Keep Information
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain accounts, complete transactions, resolve disputes, prevent fraud, and comply with tax, accounting, and other legal requirements.
When we no longer need personal information, we will delete it, anonymize it, or securely store it until deletion is possible.
8. How We Protect Information
We use administrative, technical, and organizational safeguards designed to protect personal information. No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security. You should access our services using a secure device and network.
9. Children’s Information
Our services are not directed to children under 18, and we do not knowingly collect personal information directly from children under 18. If you believe a child has provided personal information to us, contact shop@neotrekfootwear.com. We will take reasonable steps to review the request and delete the information where appropriate and required by law.
10. Privacy Rights and Choices
Depending on where you live, you may have the right to:
- Know whether we process your personal information and request access to it
- Request correction of inaccurate information
- Request deletion of personal information
- Obtain a copy of information you provided to us
- Withdraw consent where processing relies on consent
- Opt out of targeted advertising or certain disclosures of personal information
- Appeal a decision about a privacy-rights request, where applicable
These rights may be limited by law. We will review and respond to requests as required by applicable law.
Marketing choices
You can unsubscribe from marketing emails using the link in the message. You can opt out of marketing text messages by following the instructions in the message. You may also contact us at shop@neotrekfootwear.com.
Account information
You may update certain account details by signing in to your account. If you request account deletion, we may retain information where necessary to comply with law, prevent fraud, resolve disputes, or enforce our agreements.
Cookies
You can change cookie preferences through the cookie controls provided on our website, where available, or through your browser settings. We will honor Global Privacy Control opt-out signals where required by applicable law.
11. How to Submit a Privacy Request
To request access to, correction of, or deletion of your personal information, or to exercise another privacy right, email shop@neotrekfootwear.com or contact us at:
https://neotrekfootwear.com/pages/contact
We may need to verify your identity before acting on a request. If you use an authorized agent, we may request proof of the agent’s authority and information needed to verify your identity.
We will review and respond to requests as required by applicable law. If we deny a request and applicable law gives you a right to appeal, you may appeal by emailing shop@neotrekfootwear.com. We will explain our decision and any next steps required by law.
12. United States State Privacy Rights
Residents of certain U.S. states may have rights to access, correct, delete, or obtain a copy of personal information, and to opt out of targeted advertising, certain disclosures, sales of personal information, or certain profiling, as defined by applicable law.
The rights available to you depend on your state and the circumstances. You may submit a request using the contact methods in Section 11. We will not discriminate against you for exercising privacy rights protected by law.
Where required by law, you may appeal a denial of a request by emailing shop@neotrekfootwear.com. If your appeal is denied, you may have the right to contact your state attorney general or another applicable regulator.
California residents may also make a request under California’s “Shine the Light” law for information about certain disclosures of personal information to third parties for their direct-marketing purposes. Submit the request using the contact information in Section 11.
13. Rights in Other Regions
European Economic Area, United Kingdom, and Switzerland
Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, request data portability, and withdraw consent. You may also lodge a complaint with your local data protection authority.
Canada
You may request access to or correction of personal information and withdraw consent subject to legal or contractual restrictions. You may also contact the applicable privacy regulator.
Australia and New Zealand
You may request access to or correction of personal information. You may also lodge a complaint with the applicable privacy regulator if you believe your information has been handled unlawfully.
South Africa
You may request access to or correction of personal information and may contact the Information Regulator if you are dissatisfied with how a privacy complaint has been handled.
To exercise a right or ask a question about your regional privacy rights, use the contact details in Section 11.
14. Do-Not-Track Signals
Some browsers offer Do-Not-Track settings. There is no consistent industry standard for responding to these signals, so our website may not respond to all Do-Not-Track settings. We honor Global Privacy Control signals where required by applicable law.
15. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. We will update the date at the top when we revise the policy. If we make material changes, we may provide additional notice as required by law.
16. Contact Us
For questions about this Privacy Policy or your personal information, contact:
Neotrek Footwear, Inc.
P.O. Box 14152
Irvine, CA 92623
United States
Email: shop@neotrekfootwear.com
Phone: (855) 636-8735
You may also contact us at:
https://neotrekfootwear.com/pages/contact