Refund policy

Last updated: October 17, 2026

We want you to be satisfied with your NeoTrek purchase. You may request a return or exchange under the terms below. Socks are also covered by our Lifetime Guarantee against qualifying manufacturing defects, as described in the Lifetime Guarantee section.

Returns and Exchanges

Returns must be postmarked within 30 days of purchase. Returned items must be in new condition, unworn and unwashed, with all original tags and labels attached.

Custom footwear may be exchanged but is not ordinarily eligible for return. If you have a fit concern, contact us within 30 days of purchase so we can work with you. Our fit process includes up to two remakes. If you remain dissatisfied with the fit after those remakes, you may return the custom footwear for a full refund.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service and keeping your proof of shipment.

Mail returns to:

Neotrek Footwear, Inc.
Attn: Returns
P.O. Box 14152
Irvine, CA 92623
United States

Refunds

After we receive and inspect your return, we will process any eligible refund or exchange. Processing may take 10 days or longer after receipt. We will notify you by email when your return has been processed.

Damaged or Defective Items

If an item arrives damaged or defective, contact us before mailing it back. We will review the issue and work with you to arrange an appropriate resolution.

Lifetime Guarantee for Socks

Neotrek socks are covered by a lifetime guarantee against manufacturing defects in materials or workmanship. Covered issues include faulty stitching or construction and premature breakdown not caused by regular wear.

If a claim is approved, we will replace the socks with the same style and size, if available, or a comparable product if that style is no longer offered. In select cases, we may issue store credit.

The guarantee does not cover normal wear and tear, damage caused by misuse, accidents, improper care, or natural disasters, or products purchased from unauthorized resellers.

The guarantee applies to original sock purchases made through NeotrekFootwear.com, Amazon.com from our official store, or an authorized Neotrek reseller. It is separate from the 30-day return and exchange policy above.

To submit a guarantee claim, email hello@neotrekfootwear.com with:

1. A copy of your receipt or order confirmation
2. A brief description of the issue
3. Photos that clearly show the defect

After reviewing your claim, we will contact you with next steps.

Questions

For return or exchange questions, email shop@neotrekfootwear.com or call (855) 636-8735.

For Lifetime Guarantee claims, email hello@neotrekfootwear.com.